Tumas Group is currently seeking to recruit an IT Support Officer to join our dynamic team at the IT Department on a full-time basis. Reporting into the IT Manager, the selected candidate will support the day-to-day operation of the company’s IT infrastructure, providing first-line technical support to users, assisting with system administration tasks, and helping maintain secure and reliable systems.

Key Responsibilities include:

Provide first-line support for hardware, software, and basic network issues (on-site and remote) and escalate complex incidents where necessary.
Install, configure, and update workstations, peripherals, and standard applications according to company policies.
Create and manage user accounts, permissions, and email/mailbox setups (onboarding and offboarding users).
Assist in monitoring system and network performance, reporting issues and potential risks to senior IT staff.
Perform routine maintenance tasks such as updates, patching, backups, and antivirus checks following documented procedures.
Maintain IT asset inventory (laptops, desktops, mobile devices, licenses, peripherals) and ensure accurate records.
Help prepare and maintain IT documentation, how-to guides, and knowledge base articles for users and internal use.
Support remote access and VPN configurations for users, ensuring secure connectivity.
Assist with small infrastructure projects (e.g., hardware refreshes, software rollouts, Wi‑Fi improvements) under guidance from senior staff.
Adhere to IT security policies and procedures, promptly reporting security incidents or suspected breaches.

Required Qualifications, Experience and Skills:

A diploma in Information Technology, Computer Science, or a related discipline, or up to two years of relevant experience in IT support, helpdesk, or a comparable technical role.
Basic knowledge of Windows desktop operating systems and Microsoft 365/Office applications.
Familiarity with PC hardware components, printers, and common peripherals.
Understanding of fundamental networking concepts (IP addressing, DNS, DHCP, Wi‑Fi, VPN).
Strong troubleshooting and problem-solving skills with a logical, methodical approach.
Good verbal and written communication skills; able to explain technical issues in simple terms to non-technical users.
Customer-focused attitude and patience when dealing with users under pressure.
Ability to follow procedures, document work clearly, and work with ticketing systems.
Willingness to learn, receive feedback, and develop skills in systems, networking, and security.

Preferred Skills and Experience:

Exposure to Windows Server, Active Directory, and basic user/group administration.
Experience with Microsoft 365 admin portal, Exchange Online, Teams, and SharePoint administration.
Basic scripting knowledge (PowerShell, Bash, or similar) for automation tasks.
Industry certifications such as CompTIA A+, Network+, or Microsoft fundamentals-level certifications.

Benefits:

Competitive salary commensurate with experience.
Opportunities for professional development and continuing education.
An employee discount scheme.
Health Insurance.

Tumas Group is an equal-opportunity employer and values diversity in the workplace. All applications will be treated in the strictest confidence. Only shortlisted candidates will be contacted. Applications are encouraged from qualified individuals.

Tumas Group

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IT Support Officer