KREA is seeking a commercially driven, customer-focused Head of Business to lead overall company performance. Reporting directly to the COO, this role is accountable for operations, profitability, growth, and team development across the business.

Responsibility includes sales, after sales, customer experience, operations, and driving sustainable business growth.

The Role

A senior leadership position responsible for driving performance, accountability, and growth across the KREA business. You will ensure operational excellence, strong financial results, and a seamless customer experience from sales through to after sales delivery.

You will lead with a hands-on, data-driven approach; using KPIs, CRM insights, and performance metrics to guide decision-making and improve results across all non-sales functions.

About YOU

A strong, people-focused leader who thrives in a performance-driven environment. You combine commercial awareness with operational discipline and know how to build, lead, and develop high-performing teams.

You are confident making decisions based on data, improving processes, and creating a culture of accountability and continuous improvement.

Requirements

3–5 years’ experience in a senior leadership role
Degree in Business, Management, Sales, Retail Management, Marketing, or a related field.
Strong commercial, operational, and financial understanding.
Proven experience leading after sales, customer service and sales.
Strong leadership, coaching and people development skills
Excellent communication and stakeholder management abilities.
Experience using CRM systems and reporting tools and KPIs.
Hands-on, results-driven mindset with strong accountability focus

Interested candidates are invited to submit their application letter and CV. All applications will be treated in the strictest confidence.

Vivendo Group - Malta

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Head of Business - KREA