IT Support engineer

Evolution • Full-time • San Ġiljan, MT • 6d ago

Evolution is a world-leading B2B provider of video-streamed Live Dealer gaming, committed to deliver a unique and flawless gameplay across multiple platforms through revolutionary product innovation. Firmly rooted in our values: ALIVE, do RIGHT and work TOGETHER, we are on a quest to lead the way in an industry which is pioneering technical solutions and pushing the limits of what has been done in terms of online user experience.

Our services have won multiple industry awards, including 'Live Casino Supplier of the Year' at the 2019 EGR B2B Awards for nine consecutive years and 'Casino Content Provider of the Year' in the 2019 EGR North America Awards.

Evolution Gaming Group AB (publ) was founded in 2006 and it is stock listed on the Swedish stock exchange Nasdaq. Today, about 6000 people work in the company's 12 sites, including locations like the U.S., Malta, Latvia, Georgia, Holland, Canada, Estonia, the U.K. and Sweden.

Job Description

The role entails providing first and second-line IT support, including installing, configuring, and troubleshooting various devices and managing user accounts across systems. Responsibilities also include physical network tasks, server and network equipment maintenance, inventory management, and continuous development of the local IT infrastructure.

First/Second line IT support for company internal users and contractors.
Installing, configuring and troubleshooting user laptops, workstations, printers, mobile devices and other office IT equipment
Configuring, administering and updating Windows, MAC, Linux operating systems on user devices.
Managing user device environment using user device management tools.
Creating and managing user accounts in Okta, AD, Azure AD, o365 and other systems.
Physical network related tasks (patching, device installation, ports assignment).
Server and network equipment installation and maintenance, cable patching in data centers and server rooms.
Keeping inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, performing decommissioning.
Working closely with the facility and security teams to resolve security issues.
Constant development and improvements of local IT infrastructure.
Providing IT assets management according to internal procedures;
Providing service/system operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirements;
Timely incident resolution, escalation to third party suppliers and problem analysis and resolution;
Provisioning system updates and deployments according to respective internal procedures;
User request fulfilment according to established SLAs.
Performing other duties, as asked by the manager, which are related to this position or IT infrastructure.
Logistics, manage inventory and equipment between locations.

Qualifications

Secondary (higher, special etc.) education.
Excellent fluent written and spoken Maltese and English.
Good communication and presentation skills
Ability to create structured documentation
Teamwork skills, ability to take decisions, solve problems independently and in the team and work under high pressure working conditions
Fundamental IT skills – hardware, OS, applications, networking, security.
Experience in deployment and support of Microsoft Windows, MacOS, iOS, Linux operating systems, and business software.
At least 2 year experience in supporting user IT devices hardware and software.
Experience using and managing workstations in heterogeneous environment, remote management services, filesharing, collaboration, e-mail and directory services.
Fundamental knowledge of IT procedures and security principles.
Certifications on IT systems administration/support preferred.
Enterprise employment experience preferred.

Additional Information

We offer: